NetHostKing Refunds & Cancellation Policy — Fair, Transparent & Customer Focused

Our Refunds & Cancellation Policy explains the eligibility criteria, refund process, cancellation procedures, and related terms for NetHostKing services. We are committed to maintaining fair, transparent, and customer-focused policies while ensuring a smooth and trustworthy hosting experience.

Refunds & Cancellation Policy

At NetHostKing LLC, we are committed to providing reliable hosting services backed by transparent billing practices and fair refund policies. This Refunds & Cancellation Policy explains the circumstances under which refunds may be issued, how cancellations are processed, and the responsibilities of both NetHostKing and our customers.

By purchasing any product or service from NetHostKing, you acknowledge and agree to the terms outlined in this policy.

1. 14-Day Money-Back Guarantee

We proudly offer a 14-Day Money-Back Guarantee on eligible Shared Web Hosting plans for first-time customers.

If you are not satisfied with your hosting service, you may request a full refund within 14 calendar days from the date of your initial purchase. The money-back guarantee applies only to eligible shared hosting services and does not apply to renewals, upgrades, transfers, or additional products and services.

2. Non-Refundable Products & Services

The following products and services are non-refundable under all circumstances:

Domain name registrations, renewals, and transfers.
SSL Certificates.
Dedicated IP Addresses.
VPS Hosting.
Dedicated Servers.
Software licenses.
Website migration services.
Setup fees and one-time service charges.
Third-party products and services.
Any custom development or professional services.

These products are processed immediately through third-party providers and therefore cannot be canceled or refunded once purchased.

3. Hosting Renewal Payments

Renewal invoices are generated automatically before your service expiration date to ensure uninterrupted service.

All hosting renewal payments are considered final and are non-refundable once processed unless otherwise required by applicable law. Customers are responsible for managing automatic renewals and submitting cancellation requests before the renewal invoice is paid.

4. Refund Eligibility

A refund request may be approved only if all of the following conditions are met:

The request is submitted within the applicable refund period.
The purchase is the customer’s first hosting order with NetHostKing.
The account has not violated our Terms & Conditions or Acceptable Usage Policy.
No abuse, fraudulent activity, chargeback, or policy violation has occurred.
The hosting service has not been suspended or terminated due to misuse.

NetHostKing reserves the right to investigate all refund requests before approval.

5. Refund Request Procedure

To request a refund, customers must contact our Billing Department through our official support channels. The refund request should include:

Your registered email address.
Invoice number.
Service details.
Reason for requesting the refund.

Submitting a cancellation request does not automatically guarantee approval of a refund.

6. Refund Processing Time

Once approved, refunds are generally processed within 7 to 10 business days.

Refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution. Any transaction fees charged by payment gateways, banks, or third-party processors may not be refundable.

7. Service Cancellation

Customers may cancel their hosting services at any time through the Client Area or by contacting our support team.

Cancellation requests stop future renewals but do not automatically qualify for a refund unless the request meets the eligibility requirements outlined in this policy. Customers are advised to download and back up all website files, databases, emails, and other data before requesting cancellation, as canceled services may be permanently removed from our servers.

8. Cancellation by NetHostKing

NetHostKing reserves the right to suspend, restrict, or terminate any service without prior notice if an account:

Violates our Terms & Conditions.
Breaches our Acceptable Usage Policy.
Engages in illegal, abusive, or fraudulent activities.
Causes security risks or service disruption.
Performs spam, phishing, malware distribution, or other malicious activities.

9. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting NetHostKing to resolve the issue may result in immediate suspension or permanent termination of all associated services. Customers remain responsible for any outstanding balances, dispute fees, legal costs, or collection expenses resulting from unauthorized chargebacks.

10. Exceptional Circumstances

Refund requests outside the stated refund period may be considered solely at NetHostKing’s discretion. Approval of any exceptional refund does not establish a precedent or obligation for future requests.

11. Policy Updates

NetHostKing may update or modify this Refunds & Cancellation Policy at any time to reflect operational, legal, or regulatory changes. The latest version will always be published on this page, and continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions regarding this Refunds & Cancellation Policy or wish to request a cancellation or refund, please contact our Billing Team through our official support channels.

Email: support@nethostking.com

WhatsApp: +92 315 7739259

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